Frequently Asked Questions
Everything you need to know about shopping with FKJewellers UAE.
Does FKJewellers provide delivery across the UAE?
Yes, we offer secure and insured delivery services to all seven Emirates, including Dubai, Abu Dhabi, and Sharjah. Most orders are delivered within 2-3 business days.
Are the gold and diamond products certified?
Absolutely. All our gold jewelry is hallmarked according to UAE standards, and our diamond pieces come with authentic certification from recognized gemological laboratories.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), Apple Pay, and offer Cash on Delivery (COD) for eligible orders within the UAE.
Can I return or exchange a jewelry item?
We offer a 7-day return policy for manufacturing defects and a flexible exchange policy. Please note that items must be in their original, unworn condition with all tags and certificates intact.
Do you offer jewelry customization services?
Yes, we specialize in bespoke jewelry. You can contact our design team to create custom engagement rings, name necklaces, or unique gold pieces tailored to your specifications.
How can I track my order status?
Once your order is dispatched, you will receive an email and SMS with a tracking number and a link to our courier partner's portal to monitor your delivery in real-time.